Medical advice whenever you need it
Whether at home or on the move, late at night or on a public holiday: our OnTop service, in cooperation with MD Medicus, is available to you free of charge at any time.
Expert advice
We offer the OnTop service in cooperation with MD Medicus. This partnership gives you access to more than 80 MD Medicus doctors. The only requirement is that you are insured with LKH through comprehensive private health insurance, supplementary benefits insurance, or corporate health insurance. You may use this service as often as you wish. It is free of charge and does not affect any premium refunds, any agreed excess, or the budget for your corporate health insurance.
Health hotline
Direct access to doctors and specialists in more than 30 medical disciplines – around the clock.
Video consultation
Medical advice via video (including from abroad), as well as the issuing of prescriptions and certificates.
Doctor’s appointment service
Organise appointments, for example with specialists, psychologists, psychotherapists, midwives, etc.
Long- and Post-COVID-consultation
Expert support and specialist advice from experienced doctors by phone or video consultation.
Health hotline
Direct access to doctors from more than 30 medical disciplines, available around the clock:
- Medical advice
- Prescriptions for medication
- Issuing of fit notes
This applies in cases where, according to generally recognised professional standards, seeing a doctor in person is not required. You can contact the health hotline at any time on 0621 68136043.
Video consultation
1. Registration
Register on the following platform.
2. Appointments
3. Online consultation
Doctor's appointment service
The specialists at MD Medicus arrange a prompt appointment with a qualified specialist near you. They assist with appointment organisation for specialists, psychologists, psychotherapists, midwives and many others.
Use the doctor’s appointment service on 0621 68136043.
Long COVID and post-COVID consultation
Receive specialist support and expert advice by phone or video consultation. Specialists at MD Medicus support you in managing persistent symptoms. Using a standardised questionnaire, symptoms are assessed and categorised. Arrange your Long COVID or post-COVID consultation on 0621 68136043 or via our platform.
Frequently asked questions: our responses
In cases where, according to generally recognised professional standards, seeing a doctor in person is not required, LKH policyholders who are insured under comprehensive private health insurance, supplementary benefits insurance, or corporate health insurance may seek remote medical treatment. Prescriptions for medication and therapeutic and medical aids may also be issued as part of this remote treatment. Doctors may also issue fit notes as part of remote treatment.
In emergencies where immediate assistance or rescue is required, please dial the emergency number 112.
For other symptoms where an emergency doctor or ambulance is not required, but where the aim is to see a doctor or obtain medical advice as soon as possible, please contact your usual doctor or a doctor from the video consultation service.
Complaints that require physical examination, listening to the heart or lungs, or further investigations are also not suitable for treatment via video consultation or the health hotline. In such cases, advice may be provided or assistance given in finding a specialist.
For those insured under corporate health insurance who are also members of a statutory health insurance fund, the following is important: where the legal requirements for a so-called statutory prescription or e-prescription are met, the doctor will take this into account. The pharmacy or medical supply provider will then bill your health insurance fund directly. You may be required to make additional statutory payments. Otherwise, you may request a private prescription. In this case, you will have to bear the costs yourself. The doctor will advise you accordingly.
At MD Medicus medical advice is provided exclusively by qualified doctors with several years of professional experience. More than 80 doctors employed by MD Medicus, as well as over 200 additional doctors and specialists from the medical network, form the basis of this service.
MD Medicus accesses LKH data solely for the purpose of verifying insurance status. LKH does not receive any personal health data from MD Medicus; medical confidentiality applies. In addition, MD Medicus stores data required for the provision of services exclusively on its own servers, and consultations / data are transmitted via a highly encrypted connection. Data are stored in accordance with legal requirements and deleted after the statutory retention periods have expired.